Breeze Balm
SHADE MATCH GUARANTEE 

Terms and Conditions. 

1. Acceptance

1.1 Customers who take part in the Shade Match Guarantee Promotion (“Promotion”) agree to be bound by these Terms and Conditions (“Terms”).

1.2 Details on how to take part are part of these Terms.

1.3 Taking part in the Promotion means you accept these Terms.

2. Promotion Period

2.1 The Promotion applies to purchases placed from 1 May 2026 through 31 May 2026 (AEST) (“Promotion Period”).

2.2 Any purchase placed outside of this timeframe does not qualify

3. Eligibility

3.1 Customers may take part in the Promotion if they:

• First purchase of Pomegranate Daily Glow BB Cream

• Complete the Breeze Balm Shade Match Quiz 

• Check out with the very same email address you used for the shade match quiz; and

• A valid Shade Match Code, given once the quiz is finished, has to be entered at checkout

3.2 Each customer is limited to one (1) replacement under the Promotion.

4. How to Qualify

4.1 Customers must meet these conditions to be eligible for the Shade Match Guarantee:

• Buy an eligible product within the Promotion Period;

• Take the Shade Match Quiz from Breeze Balm and/or get a personalised shade recommendation;

• Enter the Shade Match Code shown once you finish the quiz at checkout;

• Purchase the shade recommended by Breeze Balm.

4.2 Any order that skips the steps listed above is not eligible.

5. Eligible Products

5.1 The Promotion applies to:

• Single BB Cream purchases;

• Starter Bundle;

• Favourites Bundle;

• Face Base Set.

5.2 The Promotion does not apply to:

• BB Cream Duo purchases;

• BB Cream Trio purchases.

6. Exclusions

6.1 The Promotion does not apply if:

• The shade bought is not the one that was recommended;

• The Shade Match Code is not part of the order;

• The purchase took place before or after the Promotion Period;

• The request falls outside the required time window.

7. Replacement Policy

7.1 Eligible customers will receive a one-time replacement BB Cream shade if the recommended shade is incorrect.

7.2 This Promotion is strictly:

• Replacement only;

• Refunds, returns and exchanges are not available if you simply change your mind.

7.3 Breeze Balm will decide on the replacement product after reassessing the case.

8. Claims Process

8.1 Requests must be submitted within 7 days of delivery of the original order.

8.2 Customers need to get in touch with Breeze Balm from the email address linked to the original order.

8.3 Breeze Balm may ask for supporting information, which can include, among other things:

• Order details;

• Photos in natural lighting;

• Confirmation of consultation details.

8.4 Any claim falling short of the criteria will be rejected.

9. Verification and Disqualification

9.1 Breeze Balm may check the accuracy of every claim and all customer details.

9.2 Claims may be refused if:

• Information is incomplete, false, or misleading;

• The Terms have been breached.

9.3 The decision of Breeze Balm is final and it will not enter into any correspondence.

10. Liability

10.1 Where the law allows, Breeze Balm accepts no liability for loss, damage or dissatisfaction that results from taking part in the Promotion.

10.2 These Terms do not take away any rights under the Australian Consumer Law.

11. General

11.1 Unless otherwise stated, the Promotion may not be combined with any other offers.

11.2 At any time, Breeze Balm may change, pause or cancel the Promotion.

11.3 Queensland, Australia law applies to these Terms.

Last Updated: April 2026